If you need to exchange it for the same item, please contact us at and send your item to: PO Box 10002 Brisbane Adelaide St Brisbane Queensland AU 4000. If you've done all of this and you still have not received your refund yet, please contact us at. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven't received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable) To complete your return, we require a receipt or proof of purchase. Gift Cards are exempt from being returned It must also be in the original packaging, including shrink-wrapping. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange if you change your mind. To find out more about your consumer rights and warranties, please visit the Australian Competition & Consumer Commission website at. Please Note: In the event of a legitimately faulty product, or a product is deemed 'unfit for purpose', under Australian Law, you are guaranteed a refund, replacement or repair under Australian Consumer Laws.
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